Consumer's expectations from mobile CRM services: a banking context. - Purnima S. Sangle; Preety Awasthi (Bus. Process. Manag. J., 2011)

Adoption of CRM technology in multichannel environment: a review (2006-2010). - Preety Awasthi; Purnima S. Sangle (Bus. Process. Manag. J., 2012)

The importance of value and context for mobile CRM services in banking. - Preety Awasthi; Purnima S. Sangle (Bus. Process. Manag. J., 2013)

Causality in information technology business value: a review. - Sonal Daulatkar; Purnima S. Sangle (Bus. Process. Manag. J., 2015)

Proposed re-conceptualization of IT business value benefits. - Sonal Daulatkar; Purnima S. Sangle (Bus. Process. Manag. J., 2016)

AHP-based framework for prioritising critical success factors to achieve ERP implementation success. - Somnath Roy; Purnima S. Sangle (Int. J. Bus. Inf. Syst., 2017)