Why do users resist service organization's brand mobile apps? The force of barriers versus cross-channel synergy. - Qian Chen 030; Yaobin Lu; Yeming (Yale) Gong; Qing Tang (Int. J. Inf. Manag., 2019)

Internal mechanism of brand app recommendation from the integrated cross-channel perspective. - Qian Chen 030; Yaobin Lu; Yeming Gong (Inf. Technol. People, 2020)

Mobile Interactivity and Perceived Waiting Time: The Role of Cognitive Absorption and Perceived Procedural Justice. - Changqin Yin; Huimin Ma 005; Qian Chen 030; Yeming Gong; Xiaobing Shu (J. Glob. Inf. Manag., 2021)

Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty. - Qian Chen 030; Yaobin Lu; Yeming Gong; Jie Xiong (Internet Res., 2023)

The influence of return channel type on the relationship between return service quality and customer loyalty in omnichannel retailing. - Chaohong Xie; Yeming Gong; Xianhao Xu; Chung-Yean Chiang; Qian Chen 030 (J. Enterp. Inf. Manag., 2023)

How mindfulness decreases cyberloafing at work: a dual-system theory perspective. - Qian Chen 030; Yeming Gong; Yaobin Lu; Patrick Y. K. Chau (Eur. J. Inf. Syst., 2023)

Robo-advisors and investment intention: A perspective of value-based adoption. - Xianpei Hong; Liwei Pan; Yeming Gong; Qian Chen 030 (Inf. Manag., 2023)

Conceptualization and Measurement of Voice Interaction Usability: The Development of Cooperative Principle Theory for Smart Product Use. - Qian Chen 030; Yeming Gong; Mark Keil 001; Shan Liu 004; Yaobin Lu (MIS Q., 2024)

User Experience of Digital Voice Assistant: Conceptualization and Measurement. - Qian Chen 030; Yeming Gong; Yaobin Lu (ACM Trans. Comput. Hum. Interact., 2024)

GAI identity threat: When and why do individuals feel threatened? - Jing Zhou; Yaobin Lu; Qian Chen 030 (Inf. Manag., 2025)

The golden zone of AI's emotional expression in frontline chatbot service failures. - Qian Chen 030; Yeming Gong; Yaobin Lu; Xin (Robert) Luo (Internet Res., 2025)

Would an AI chatbot persuade you: an empirical answer from the elaboration likelihood model. - Qian Chen 030; Changqin Yin; Yeming Gong (Inf. Technol. People, 2025)