Smart experience-oriented customer requirement analysis for smart product service system: A novel hesitant fuzzy linguistic cloud DEMATEL method. - Tongtong Zhou; Xinguo Ming; Ting Han; Yuguang Bao; Xiaoqiang Liao; Qingfei Tong; Shangwen Liu; Hao Guan; Zhihua Chen (Adv. Eng. Informatics, 2023)