The analysis on the determinants of mobile VIP customer churn: a logistic regression approach. - Qian Su; Peiji Shao; Quanfu Ye (Int. J. Serv. Technol. Manag., 2012)

Development and Validation a comprehensive instrument to measure customer perceived service quality of mobile data services. - Qian Su; Peiji Shao; Quanfu Ye (WHICEB, 2013)