Universal Model in Online Customer Service. - Shu-Ting Pi; Cheng-Ping Hsieh; Qun Liu 009; Yuying Zhu 009 (WWW (Companion Volume), 2023)

Don't Shoot The Breeze: Topic Continuity Model Using Nonlinear Naive Bayes With Attention. - Shu-Ting Pi; Pradeep Bagavan; Yejia Li; Disha Disha; Qun Liu 009 (EMNLP (Industry Track), 2024)

Contact Complexity in Customer Service. - Shu-Ting Pi; Michael Yang; Qun Liu 009 (CoRR, 2024)

Teacher-Student Learning on Complexity in Intelligent Routing. - Shu-Ting Pi; Michael Yang; Yuying Zhu 009; Qun Liu 009 (CoRR, 2024)

Uncovering Customer Issues through Topological Natural Language Analysis. - Shu-Ting Pi; Sidarth Srinivasan; Yuying Zhu 009; Michael Yang; Qun Liu 009 (CoRR, 2024)