Worker Incentives to Learn in Gatekeeper Systems: Lessons for the Implementation of Knowledge Management Systems. - Edieal J. Pinker; R. Lawrence Van Horn (HICSS, 2000)

Division of Labor in Medical Office Practices. - Gregory Dobson; Edieal J. Pinker; R. Lawrence Van Horn (Manuf. Serv. Oper. Manag., 2009)