Integrating online help, documentation, and training. - R. Stanley Dicks (SIGDOC, 1994)

Logistics of integrating online help, documentation, and training: a practical example. - R. Stanley Dicks; Scott Lind (SIGDOC, 1995)

Customer Analysis in the Wired Age. - R. Stanley Dicks (SIGDOC, 1996)

The paradox of information: control versus chaos in managing documentation projects with multiple audiences. - R. Stanley Dicks (SIGDOC, 2000)

Mis-usability: on the uses and misuses of usability testing. - R. Stanley Dicks (SIGDOC, 2002)