Identifying usability attributes of automated telephone services. - R. T. Dutton; John C. Foster; Mervyn A. Jack; F. W. M. Stentiford (EUROSPEECH, 1993)

Identifying salient usability attributes for automated telephone services. - Stephen Love; R. T. Dutton; John C. Foster; Mervyn A. Jack; F. W. M. Stentiford (ICSLP, 1994)

An experimental evaluation of preferences for data entry method in automated telephone services. - John C. Foster; Fergus R. McInnes; Mervyn A. Jack; Stephen Love; R. T. Dutton; I. A. Nairn; L. S. White (Behav. Inf. Technol., 1998)