A Case Study Approach to Examining Service Information Requirements. - Rachel Cuthbert; Paris Pennesi; Duncan C. McFarlane (Information Technology in the Service Economy, 2008)

Modelling information requirements in complex engineering services. - Duncan C. McFarlane; Rachel Cuthbert (Comput. Ind., 2012)

The Impact of Contract Type on Service Provider Information Requirements. - Rachel Cuthbert; Duncan C. McFarlane; Andy Neely (Int. J. Serv. Sci. Manag. Eng. Technol., 2012)

Repair Services for Domestic Appliances. - Rachel Cuthbert; Vaggelis Giannikas; Duncan C. McFarlane; Rengarajan Srinivasan (SOHOMA, 2015)