Discovering a new world of lab management. - Scott Delaney; Rachel Daigle; Toni Sparks (SIGUCCS, 2002)

Student workers: the heart of the help desk. - Rachel Daigle (SIGUCCS, 2003)

All in the family: utilizing shared resources across campuses. - Robyn Richard; Claire Lassalle; Rachel Daigle; Tom Snyder (SIGUCCS, 2003)