Market competitiveness and quality performance in high-contact service industries. - Rachel W. Y. Yee; Andy C. L. Yeung; T. C. Edwin Cheng; Peter K. C. Lee (Ind. Manag. Data Syst., 2013)

A case study on mining social media data. - Hing Kai Chan; Ewelina Lacka; Rachel W. Y. Yee; Ming Kim Lim 001 (IEEM, 2014)

The role of social media data in operations and production management. - Hing Kai Chan; Ewelina Lacka; Rachel W. Y. Yee; Ming K. Lim 001 (Int. J. Prod. Res., 2017)

Technological affordance discovery in enterprise social media success. - Keng Hong Ng; Rachel W. Y. Yee (Ind. Manag. Data Syst., 2020)

High-contact services of the transient and high-uncertainty type: managing customer experience. - Rachel W. Y. Yee; Thomas Y. Choi; Andy C. L. Yeung; T. C. E. Cheng (Ind. Manag. Data Syst., 2022)