Customer journey analysis at a financial services provider using self service and data hub concepts. - Joos C. A. M. Buijs; Rick F. M. Bergmans; Rachied El Hasnaoui (BPM (Industry Forum), 2019)

Analysis of the Customer Journey at the Pension Provider APG Using Self-Service and Data Hub Concepts. - Joos C. A. M. Buijs; Rick F. M. Bergmans; Rachied El Hasnaoui (Business Process Management Cases (2), 2021)