Process management tasks: a conceptual and practical view. - Rafael Paim; Heitor Mansur Caulliraux; Rodolfo Cardoso (Bus. Process. Manag. J., 2008)

Structuring a process management center of excellence. - Rafael Paim; Vanessa Tavares Nunes; Bruno Pinho; Flávia Maria Santoro; Claudia Cappelli; Fernanda Araújo Baião (SAC, 2009)