On-Line Control of Service Level Agreements. - Manoel Camillo Penna; Rafael Romualdo Wandresen (Net-Con, 2004)

On-Line Techniques for Service Quality Management. - Manoel Camillo Penna; Rafael Romualdo Wandresen (QSHINE, 2004)

Is Products Recommendation Good? An Experiment on User Satisfaction. - Jaime Wojciechowski; Rafael Romualdo Wandresen; Rafaela Mantovani Fontana; João Eugenio Marynowski; Alexander Robert Kutzke (ICEIS (2), 2017)