Citizen-oriented digital transformation in the public sector. - Ines Mergel; Rainer Kattel; Veiko Lember; Keegan McBride (DG.O, 2018)

The Case of the UK's Government Digital Service: The Professionalisation of a Paradigmatic Public Digital Agency. - Rainer Kattel; Ville Takala (Digit. Gov. Res. Pract., 2023)