Learning from social media patient platforms: a framework for exploring mechanisms used to engage patients. - Claudia Lai; Alejandro R. Jadad; Raisa Deber; Aviv Shachak (AMIA, 2014)

Tools for Engaging Patients on Patient Platforms: A Classification Framework. - Claudia Lai; Alejandro R. Jadad; Raisa Deber; Aviv Shachak (ITCH, 2019)