SLA-driven applicability analysis for patch management. - Bo Yang 013; Sai Zeng; Naga Ayachitula; Rajeev Puri (Integrated Network Management, 2011)

Designing standard service offerings for reducing IT service management cost. - Sanghwan Lee; Sambit Sahu; Rajeev Puri (NOMS, 2012)

Universal Script Wrapper - An innovative solution to manage endpoints in large and heterogeneous environment. - Sai Zeng; Shang Guo; Frederick Wu; Constantin Adam; Long Wang; Cashchakanithara Venugopal; Rajeev Puri; Ramesh Palakodeti (IM, 2013)

Managing risk in multi-node automation of endpoint management. - Sai Zeng; Constantin Adam; Frederick Wu; Shang Guo; Yaoping Ruan; Cashchakanithara Venugopal; Rajeev Puri (NOMS, 2014)