Using a model-driven transformational approach and service-oriented architecture for service delivery management. - Santhosh Kumaran; Pete Bishop; Tian Chao; Pankaj Dhoolia; Prashant Jain; Rajesh Jaluka; Heiko Ludwig; Ann Moyer; Anil Nigam (IBM Syst. J., 2007)

Catalog-based service request management. - Heiko Ludwig; John Hogan; Rajesh Jaluka; David Loewenstern; Santhosh Kumaran; Allen Gilbert; Arijit Roy; Thirumal R. Nellutla; Maheswaran Surendra (IBM Syst. J., 2007)