The Customer Loyalty vs. Customer Retention: The Impact of Customer Relationship Management on Customer Satisfaction. - Ram Kumar Dwivedi; Shailee Lohmor Choudhary; Rinku Sharma Dixit; Zainab Sahiba; Satyaprakash Naik (Web Intell., 2024)

Effectiveness of human resources development strategies on organizational performance: an empirical study. - Ram Kumar Dwivedi; Abhishek Anand; Anindita Chatterjee; H. Mickle Aancy; Sabbineni Poojitha (Int. J. Syst. Assur. Eng. Manag., 2024)