Ride-Sharing Services and Environmental Sustainability: An Empirical Investigation of UberX Entry and Gas Emissions. - Ramah Al Balawi; Ecem Basak; Ali Tafti; Mary Beth Watson-Manheim (AMCIS, 2020)

Get a Word in Edgewise: Post Character Limit and Social Media-Based Customer Service. - Ramah Al Balawi; Yuheng Hu; Liangfei Qiu (HICSS, 2023)

Brand Crisis and Customer Relationship Management on Social Media: Evidence from a Natural Experiment from the Airline Industry. - Ramah Al Balawi; Yuheng Hu; Liangfei Qiu (Inf. Syst. Res., 2023)

Collaborating Beyond Borders: The Role of Social Ties in International Eco-Innovation Partnerships. - Ecem Basak; Ramah Al Balawi; Ali Tafti (HICSS, 2024)

The Role of Dedicated Customer Service Accounts on Social Media Consumer Engagement: An Empirical Evidence from a Natural Experiment. - Ahreum Kim; Ramah Al Balawi; Yuheng Hu; Liangfei Qiu (ICIS, 2024)