Scouts: Improving the Diagnosis Process Through Domain-customized Incident Routing. - Jiaqi Gao; Nofel Yaseen; Robert MacDavid; Felipe Vieira Frujeri; Vincent Liu 001; Ricardo Bianchini; Ramaswamy Aditya; Xiaohang Wang 008; Henry Lee; David A. Maltz; Minlan Yu; Behnaz Arzani (SIGCOMM, 2020)