On the Road with an Autonomous Passenger Shuttle: Integration in Public Spaces. - Grace Eden; Benjamin Nanchen; Randolf Ramseyer; Florian Evéquoz (CHI Extended Abstracts, 2017)

Using Ethological Approaches to Understand Skiers' Behavior in Cable Cars Queues in Order to Improve Overall Satisfaction: An Empirical Study Conducted in the Swiss Alps. - Emmanuel Fragnière; Valentine Gaillet; Benjamin Nanchen; Randolf Ramseyer (IESS, 2017)

An ethological experiment to improve airport security gate process reliability: Understanding time perception and personal awareness of older adult travelers. - Emmanuel Fragnière; Francesco Cimmino; Lionel Emery; Matthieu Heritier; Michael Kambly; Benjamin Nanchen; Randolf Ramseyer (ICSRS, 2017)

Expectation and Experience: Passenger Acceptance of Autonomous Public Transportation Vehicles. - Grace Eden; Benjamin Nanchen; Randolf Ramseyer; Florian Evéquoz (INTERACT (4), 2017)

A Critical Incident Drill Based on Service Design to Improve Digitization Acceptance of Processes in Air Traffic Management an Organizational Test Conducted at Skyguide Involving an External IT Provider. - Emmanuel Fragnière; Randolf Ramseyer; Patricia Bomme (ICSRS, 2018)

Using Phenomenology to Assess Risk Perception of a New Technology in Public Transportation the Case of the Autonomous Vehicles as Mobility as a Service (MaaS) in Switzerland. - Randolf Ramseyer; Francesco Cimmino; Lionel Emery; Sandra Grèzes; Vincent Grezes; Benjamin Nanchen; Emilie Simon; Emmanuel Fragnière (ICSRS, 2018)

How do the Swiss Perceive Electronic Voting? Social Insights from an Exploratory Qualitative Research. - Emmanuel Fragnière; Sandra Grèzes; Randolf Ramseyer (E-VOTE-ID, 2019)

The Student Journey Map (SJM): a scenario-based approach to professionalizing digital education. - Emmanuel Fragnière; Camille Pellaton; Randolf Ramseyer; Maria Sokhn; Charline Unternährer (IECON, 2021)