Using People CMM for Dealing with Resistance on Implementing ITIL. - Raúl Nunes da Silva; Miguel Mira da Silva; Nelson Gama (CENTERIS (2), 2010)

Using People-CMM for Diminishing Resistance to ITIL. - Nelson Gama; Raúl Nunes da Silva; Miguel Mira da Silva (Int. J. Hum. Cap. Inf. Technol. Prof., 2011)