Addressing Marketing Requirements in User-Interface Design for Multiple Platforms. - Lia Patrício; João Falcão e Cunha; Raymond P. Fisk; Nuno Jardim Nunes (DSV-IS, 2003)

Essential Use Cases in the Design of Multi-channel Service Offerings - A Study of Internet Banking. - Lia Patrício; João Falcão e Cunha; Raymond P. Fisk; Oscar Pastor 001 (ICWE, 2003)

Designing interaction experiences for multi-platform service provision with essential use cases. - Lia Patrício; João Falcão e Cunha; Raymond P. Fisk; Nuno Jardim Nunes (IUI, 2004)

Customer Experience Requirements for Multi-platform Service Interaction: Bringing Services Marketing to the Elicitation of User Requirements. - Lia Patrício; Raymond P. Fisk; João Falcão e Cunha; Nuno Jardim Nunes (RE, 2004)

Requirements engineering for multi-channel services: the SEB method and its application to a multi-channel bank. - Lia Patrício; João Falcão e Cunha; Raymond P. Fisk (Requir. Eng., 2009)

Healthcare professionals as customers: A service perspective on Portuguese primary care health information systems. - Jorge Grenha Teixeira; Lia Patrício; Leonel Nóbrega; Larry L. Constantine; Raymond P. Fisk (Healthcom, 2013)

Dynamic Multi-interface Services: An Application to the Design of a Multimedia Service. - Jorge Grenha Teixeira; Lia Patrício; Ko-Hsun Huang; Leonel Nóbrega; Larry L. Constantine; Raymond P. Fisk (ICSSI, 2013)