Designing for Healing: Technology Success Advocacy in Customer Service. - Reagan M. Chesnut (SIGUCCS, 2024)

Don't Pack Your Fears: Identifying the right tools for the real problems. - Reagan M. Chesnut (SIGUCCS, 2025)

Fun and Frames: Play-based project management for student employees. - Reagan M. Chesnut (SIGUCCS, 2025)

CARE: An Empathy-Based Approach. - Becky Klein; Reagan M. Chesnut; Max Cohen (SIGUCCS, 2025)