Reduce response time: get "hooked" on a wiki. - Rebecca Klein; Matthew Smith 004; David Sierkowski (SIGUCCS, 2007)

Pursuing the peak of excellence: Wiki as a knowledge base. - Rebecca Klein; Matthew Smith 004 (SIGUCCS, 2008)

Creating pathways to develop student professionalism: a new direction. - Jennifer McIntosh-Elkins; Rebecca Klein (SIGUCCS, 2008)

Shaking up traditional training with lynda.com. - Rebecca Klein; Courtney Bentley; Kathryn Fletcher; Chad Fust; Carol Rhodes; Cynthia Sanders; Karen Sirman; Elizabeth Wagnon (SIGUCCS, 2012)

Google apps for education: Valparaiso University's migration experience. - Rebecca Klein; Richard Orelup; Matthew Smith 004 (SIGUCCS, 2012)

"Be Our Guest": Crafting a Magical Client Experience. - Rebecca Klein; Kevin M. Steele (SIGUCCS, 2014)

Sequential subspace optimization for recovering stored energy functions in hyperelastic materials from time-dependent data. - Rebecca Klein; Thomas Schuster; Anne Wald (CoRR, 2019)

Endlessly Exhausting Possibilities: Pandemic Planning in Support Services. - Rebecca Klein; Jerome Hilscher; Clayton Mitchell; Greg Christie (SIGUCCS, 2021)