A framework for assessing Web 2.0 customer interaction maturity: The case of the banking industry. - Rebecca Nueesch; Thomas Puschmann; Rainer Alt (Bled eConference, 2012)

Transformation towards Customer-Oriented Service Architectures in the Financial Industry. - Thomas Puschmann; Rebecca Nueesch; Rainer Alt (ECIS, 2012)

Realizing Value From Tablet-Supported Customer Advisory: Cases From the Banking Industry. - Rebecca Nueesch; Thomas Puschmann; Rainer Alt (Bled eConference, 2014)

Hybrid Customer Interaction. - Rebecca Nüesch; Rainer Alt; Thomas Puschmann (Bus. Inf. Syst. Eng., 2015)

Tablets Penetrate the Customer Advisory Process: A Case from a Swiss Private Bank. - Rebecca Nueesch; Thomas Zerndt; Rainer Alt; Roberto G. Ferretti (Bled eConference, 2016)