Stage Models for Moving from E-Government to Smart Government. - Florian Lemke; Kuldar Taveter; Regina Erlenheim; Ingrid Pappel; Dirk Draheim; Marijn Janssen (EGOSE, 2019)

Designing Effective Chatbot Solutions for the Public Sector: A Case Study from Ukraine. - Yulia Petriv; Regina Erlenheim; Valentyna Tsap; Ingrid Pappel; Dirk Draheim (EGOSE, 2019)

Designing Proactive Business Event Services - A Case Study of the Estonian Company Registration Portal. - Helena Kõrge; Regina Erlenheim; Dirk Draheim (ePart, 2019)

Identifying design principles for proactive services through systematically understanding the reactivity-proactivity spectrum. - Regina Erlenheim; Dirk Draheim; Kuldar Taveter (ICEGOV, 2020)

Validating the usage of Occupational Classification Systems in the Process of Creating a National Virtual Competency Assistant within the EU Labor Market. - Markko Liutkevicius; Regina Erlenheim (ICEGOV, 2021)

Citizens' Readiness for Proactive Public Services: A case study from Azerbaijan. - Gasim Khasmammadli; Regina Erlenheim (ICEGOV, 2022)