Critical Factors that Impact Process Management Implementation Strategies: A Case Study of a Government Agency. - Renato Neder; Paulo Augusto Ramalho de Souza; Olivan da Silva Rabêlo; Elisandra Marisa Zambra; Cristiano Maciel; Rodrigo Mello; Samara Vaz da Cunha Trejan; Alexandre Martins dos Anjos (EGOVIS, 2018)

Business Process Management: Terms, Trends and Models. - Cristiano Maciel; Renato Neder; Paulo Augusto Ramalho de Souza; Olivan da Silva Rabêlo; Elisandra Marisa Zambra; Nathalia Benevides (FedCSIS (Communication Papers), 2018)

Indicators of Municipal Public Management: Study of Multiple Performance Measurement Systems. - Marcus Wilian Pedrotti de Oliveira; Renato Neder; Paulo Augusto Ramalho de Souza; Cristiano Maciel; Naíse Godoy de Campos Silva Freire; José Marcelo de Almeida Peres; Cassyra Lucia Correa Vuolo; Alexandre Martins dos Anjos; Débora Pedrotti Mansilla (EGOVIS, 2019)