Frontline Employees' Adaptive Performance in Service Encounters: The Driving Force of CRM Systems. - Renee Rui Chen; Robert M. Davison (AMCIS, 2015)

Moving Beyond the Direct Impact of Using CRM Systems on Frontline Employees' Service Performance: The Mediating Role of Adaptive Behavior. - Renee Rui Chen; Carol Xiaojuan Ou; Wei Wang 251 (PACIS, 2015)

Using Social Media for Business Communication: A Symbolic Interaction Perspective. - Renee Rui Chen; Robert M. Davison; Carol Xiaojuan Ou (ACIS, 2016)

Media or message, which is the king in social commerce?: An empirical study of participants' intention to repost marketing messages on social media. - Wei Wang 251; Renee Rui Chen; Carol Xiaojuan Ou; Steven Jifan Ren (Comput. Hum. Behav., 2019)

Compulsive Social Networking Site Use: Impact of Individual Needs and Peer-related Factors. - Xuhui Yang; Wei Wang 251; Renee Rui Chen (PACIS, 2020)

A 2020 perspective on "Information asymmetry in initial coin offerings (ICOs): Investigating the effects of multiple channel signals". - Renee Rui Chen; Kun Chen 001 (Electron. Commer. Res. Appl., 2020)

A symbolic interactionism perspective of using social media for personal and business communication. - Renee Rui Chen; Robert M. Davison; Carol Xiaojuan Ou (Int. J. Inf. Manag., 2020)

Moving beyond the direct impact of using CRM systems on frontline employees' service performance: The mediating role of adaptive behaviour. - Renee Rui Chen; Carol Xiaojuan Ou; Wei Wang 251; Zhuo Peng; Robert M. Davison (Inf. Syst. J., 2020)

Facilitating interorganizational trust in strategic alliances by leveraging blockchain-based systems: Case studies of two eastern banks. - Renee Rui Chen; Kun Chen 001; Carol X. J. Ou (Int. J. Inf. Manag., 2023)

Examining compulsive use of social media: the dual effects of individual needs and peer influence. - Wei Wang; Renee Rui Chen; Xuhui Yang (Ind. Manag. Data Syst., 2023)

Presidential Attack Risk: The Impact of Trump's Tweets on Financial Markets. - Renee Rui Chen; Xiao Xiao; Kun Chen; Steven Jifan Ren (J. Glob. Inf. Manag., 2023)

Exploring the impact of social media use on altruistic behaviours: an affordance approach. - Renee Rui Chen; Qiuhui Huang; Guowei Dou (Behav. Inf. Technol., 2024)

Can Skip Control Always Increase the Effectiveness of Splash Advertisements in Mobile Apps? The Moderating Effect of User Habits. - Renee Rui Chen; Steven Jifan Ren; Yingsi Tan; Han An (Int. J. Hum. Comput. Interact., 2024)

Blessing or curse? The two-sided effects of algorithmic control on and ego-depletion and safety performance of gig workers. - Renee Rui Chen; Jianglian Gao; Xiayu Chen; Qiuhui Huang (Comput. Hum. Behav., 2025)

Herd behavior in social commerce: understanding the interplay between self-awareness and environment-awareness. - Xiayu Chen; Renee Rui Chen; Shaobo Wei; Robert M. Davison (Internet Res., 2025)

Exploring the Deteriorating Effect of Social Media Affordances on Employees' Altruistic Behavior: A Theoretical Lens of Social Comparison. - Renee Rui Chen; Qiuhui Huang; Xiayu Chen; Jianglian Gao (Int. J. Hum. Comput. Interact., 2025)