Overbooking for Specialty Clinics with Patient No-Shows: A Queueing Approach. - Zhenghao Fan; Xiaolei Xie; Reynerio A. Sanchez; Xiang Zhong (CASE, 2018)

On the effect of electronic patient portal on primary care utilization and appointment adherence. - Xiang Zhong; Muxuan Liang; Reynerio Sanchez; Menggang Yu; Pamela R. Budd; Julie L. Sprague; Marvin A. Dewar (BMC Medical Informatics Decis. Mak., 2018)