Branch Bank Network Structure with Electronic Transactions Considerations. - Reynold E. Byers; Phillip J. Lederer (HICSS, 2000)

Retail Bank Services Strategy: A Model of Traditional, Electronic, and Mixed Distribution Choices. - Reynold E. Byers; Phillip J. Lederer (J. Manag. Inf. Syst., 2001)

Note - A Mathematical Model for Evaluating Cross-Sales Policies in Telephone Service Centers. - Reynold E. Byers; Kut C. So (Manuf. Serv. Oper. Manag., 2007)

Channel Strategy Evolution in Retail Banking. - Reynold E. Byers; Phillip J. Lederer (Managing in the Information Economy, 2007)