Online selection of a physician by patients: the impression formation perspective. - Zhengwei Huang; Duan Chen; Yanni Yang; Ribesh Khanal (BMC Medical Informatics Decis. Mak., 2022)

Emotion and sentiment analysis for intelligent customer service conversation using a multi-task ensemble framework. - Duan Chen; Zhengwei Huang; Yiting Tan; Jintao Min; Ribesh Khanal (Clust. Comput., 2024)

Sentiments analysis for intelligent customer service dialogue using hybrid word embedding and stacking ensemble. - Duan Chen; Zhengwei Huang; Jintao Min; Ribesh Khanal (Soft Comput., 2024)