A Data-Driven Approach to Improve Customer Churn Prediction Based on Telecom Customer Segmentation. - Tianyuan Zhang 003; Sérgio Moro; Ricardo F. Ramos (Future Internet, 2022)

Customer satisfaction in the pet food subscription-based online services. - Diogo Lima; Ricardo F. Ramos; Pedro Miguel Oliveira (Electron. Commer. Res., 2024)