Why do Enterprise Information Systems Fail to Match the Reality? - Ricardo Santa; W. K. Daniel Pun; Mario Ferrer (Enterprise Information Systems and Web Technologies, 2007)

Are Businesses Gaining Competitive Advantage with the Implementation of Enterprise Information Systems? - Ricardo Santa; W. K. Daniel Pun; Merv Connell (Enterprise Information Systems and Web Technologies, 2008)

If Cross-Functional Teams are the Answer, What is the Question?. - W. K. Daniel Pun; Ricardo Santa (NSS, 2009)

Is the Strategic Role of Large-Scale Information Systems an Essential Part of Quantitative Evaluation Process? - Ricardo Santa; W. K. Daniel Pun (AINA Workshops, 2010)

Competences and capabilities for innovation in supply chain relationships. - Mario Ferrer; Ricardo Santa; Maree Storer; Paul Hyland (Int. J. Technol. Manag., 2011)

The role of cross-functional teams on the alignment between technology innovation effectiveness and operational effectiveness. - Ricardo Santa; Phil Bretherton; Mario Ferrer; Claudine Soosay; Paul Hyland (Int. J. Technol. Manag., 2011)

The impact of the quality of the service from IS/IT departments on the improvement of operational performance: the point of view of users of technological innovations. - Ricardo Santa; Mario Ferrer; Liliyana Makarova Jørsfeldt; Annibal Scavarda (Int. J. Bus. Inf. Syst., 2018)

Does trust have an impact on system and operational effectiveness? The implementation of e-government in Colombia. - Thomas M. Tegethoff; Ricardo Santa; Diego Fernando Morante Granobles; Juan Camilo Valencia Hoyos (Electron. Gov. an Int. J., 2019)

The role of trust in e-Government effectiveness, operational effectiveness and user satisfaction: Lessons from Saudi Arabia in e-G2B. - Ricardo Santa; Jason B. MacDonald; Mario Ferrer (Gov. Inf. Q., 2019)

Online security in e-government as an antecedent of cost-effectiveness and quality in business operations. - Thomas M. Tegethoff; Ricardo Santa; Glaucya Daú; Jimy Cortes (Inf. Comput. Secur., 2023)