Analysis of a train-operating company's customer service system during disruptions: Conceptual requirements for gamifying frontline staff development. - Ben Clegg; Richard Orme; Chris Owen; Pavel Albores (J. Rail Transp. Plan. Manag., 2018)

Towards universal accessibility: The UK policy landscape and supporting technology. - Emma House; Richard Orme; Mark Bide (Learn. Publ., 2018)

Developing a Serious Game for Rail Services: Improving Passenger Information During Disruption (PIDD). - Ben Clegg; Richard Orme; Panagiotis Petridis (Inf., 2023)