Let's Team Up with AI! Toward a Hybrid Intelligence System for Online Customer Service. - Mathis Poser; Christina Wiethof; Debayan Banerjee; Varun Shankar Subramanian; Richard Paucar; Eva A. C. Bittner (DESRIST, 2022)

A system for Human-AI collaboration for Online Customer Support. - Debayan Banerjee; Mathis Poser; Christina Wiethof; Varun Shankar Subramanian; Richard Paucar; Eva A. C. Bittner; Chris Biemann (CoRR, 2023)