Social Media Analytics Using Business Intelligence and Social Media Tools - Differences and Implications. - Matthias Wittwer; Olaf Reinhold; Rainer Alt; Finn Jessen; Richard Stüber (BIS (Workshops), 2016)

Social CRM from the Customer Perspective: A Preliminary Analysis of Differences between Brazilian and German Users. - Julio A. N. Viana; Richard Stüber; Olaf Reinhold; Rainer Alt (WI, 2018)