Customer Orientation as a Basis for Computer Supported Technologies in Software Production. - Jos J. M. Trienekens; Rob J. Kusters (The Impact of Computer Supported Technologies in Information Systems Development, 1992)

Application areas and added value of knowledge base systems. - R. V. Schuwer; Rob J. Kusters (Inf. Manag., 1993)

Risk Management for IT Projects: Theory and Practice. - Fred J. Heemstra; Rob J. Kusters (ECIS, 1996)

Dealing with risk: a practical approach. - Fred J. Heemstra; Rob J. Kusters (J. Inf. Technol., 1996)

A framework for the development of software development performance indicators. - Rob J. Kusters; Hugo Ruys; Fred J. Heemstra (ECIS, 1998)

The Impact of EMS Support on Inspections: Description of an Experiment. - Rini van Solingen; Michiel van Genuchten; Rob J. Kusters (HICSS (1), 1998)

No Improvement without Learning: Prerequisites for Learning the Relations between Process and Product Quality in Practice. - Rini van Solingen; Egon Berghout; Rob J. Kusters; Jos J. M. Trienekens (PROFES, 2000)

Software project control and metrics. - Katrina Maxwell; Rob J. Kusters (Inf. Softw. Technol., 2000)

From process improvement to people improvement: enabling learning in software development. - Rini van Solingen; Egon Berghout; Rob J. Kusters; Jos J. M. Trienekens (Inf. Softw. Technol., 2000)

Software Maintenance: An Approach towards Control. - Rob J. Kusters; Fred J. Heemstra (ICSM, 2001)

Quality through Managed Improvement and Measurement (QMIM): Towards a Phased Development and Implementation of a Quality Management System for a Software Company. - Katalin Balla; Theo Bemelmans; Rob J. Kusters; Jos J. M. Trienekens (Softw. Qual. J., 2001)

Product Focused Software Process Improvement: Concepts and Experiences from Industry. - Jos J. M. Trienekens; Rob J. Kusters; Rini van Solingen (Softw. Qual. J., 2001)

On the Business Impact of Software Process Improvement. - Rob J. Kusters; Jos J. M. Trienekens; Wilmar Hassoldt (COMPSAC, 2002)

Control of Complexity in Virtual Organizations: The Role of Enterprise Modelling. - Rob J. Kusters; Johan C. Wortmann (APMS, 2002)

Guidelines for Managing Bias in Project Risk Assessment. - Fred J. Heemstra; Rob J. Kusters; Huibert de Man (ISESE, 2003)

Effects of Virtual Development on Product Quality: Exploring Defect Causes. - Jef Jacobs; J. H. van Moll; Paul J. Krause; Rob J. Kusters; Jos J. M. Trienekens (STEP, 2003)

Workshop: Defect Detection in Distributed Software Development. - Jos J. M. Trienekens; Rob J. Kusters (STEP, 2003)

Business Objectives as Drivers for Process Improvement: Practices and Experiences at Thales Naval The Netherlands (TNNL). - Jos J. M. Trienekens; Rob J. Kusters; Ben Rendering; Kees Stokla (Business Process Management, 2004)

Defect detection oriented lifecycle modeling in complex product development. - Jan van Moll; Jef Jacobs; Rob J. Kusters; Jos J. M. Trienekens (Inf. Softw. Technol., 2004)

Defining ICT proposals. - Fred J. Heemstra; Rob J. Kusters (J. Enterp. Inf. Manag., 2004)

The W-Process for Software Product Evaluation: A Method for Goal-Oriented Implementation of the ISO 14598 Standard. - Teade Punter; Rob J. Kusters; Jos J. M. Trienekens; Theo Bemelmans; Aarnout Brombacher (Softw. Qual. J., 2004)

Software Process Improvement, Quality Assurance and Measurement. - Jos J. M. Trienekens; Rob J. Kusters; Katalin Balla (STEP, 2005)

Exploring defect causes in products developed by virtual teams. - Jef Jacobs; Jan van Moll; Paul J. Krause; Rob J. Kusters; Jos J. M. Trienekens; Aarnout Brombacher (Inf. Softw. Technol., 2005)

Business-oriented process improvement: practices and experiences at Thales Naval The Netherlands (TNNL). - Jos J. M. Trienekens; Rob J. Kusters; Ben Rendering; Kees Stokla (Inf. Softw. Technol., 2005)

Investigating the Improvement Space of Software Development Organisations. - Jos J. M. Trienekens; Rob J. Kusters; Frans van Veen; Dirk Kriek; Daniel Maton; Paul Siemons (ICEIS (1), 2006)

Improvement of Software Development Processes, Balancing Internal and External Organizational Aspects. - Jos J. M. Trienekens; Rob J. Kusters; Frans van Veen; Dirk Kriek; Daniel Maton; Paul Siemons (ICEIS (Selected Papers), 2006)

Determining the costs of ERP implementation. - Rob J. Kusters; Fred J. Heemstra; Arjan Jonker (ICEIS (1), 2007)

ERP Implementation Costs: A Preliminary Investigation. - Rob J. Kusters; Fred J. Heemstra; Arjan Jonker (ICEIS (Selected Papers), 2007)

Linking Software Quality to Software Engineering Activities, Results from a Case-Study. - Jos J. M. Trienekens; Rob J. Kusters; Dennis C. Brussel (ICSOFT (SE), 2007)

Identification of factors that influence defect injection and detection in development of software intensive products. - Jef Jacobs; Jan van Moll; Rob J. Kusters; Jos J. M. Trienekens; Aarnout Brombacher (Inf. Softw. Technol., 2007)

Targets, drivers and metrics in software process improvement: Results of a survey in a multinational organization. - Jos J. M. Trienekens; Rob J. Kusters; Michiel van Genuchten; Hans Aerts (Softw. Qual. J., 2007)

Empirical Study of ERP Systems Implementation Costs in Swiss SMEs. - Catherine Equey; Rob J. Kusters; Sacha Varone; Nicolas Montandon (ICEIS (1), 2008)

Sizing ERP Implementation Projects: An Activity-Based Approach. - Guy Janssens; Rob J. Kusters; Fred J. Heemstra (Int. J. Enterp. Inf. Syst., 2008)

Discovering Changes of the Change Control Board Process during a Software Development Project Using Process Mining. - Jana Samalikova; Jos J. M. Trienekens; Rob J. Kusters; A. J. M. M. Weijters (EuroSPI, 2009)

A Process Based Unification of Process-Oriented Software Quality Approaches. - Zádor Dániel Kelemen; Jos J. M. Trienekens; Rob J. Kusters; Katalin Balla (ICGSE, 2009)

Entropy based software processes improvement. - Jos J. M. Trienekens; Rob J. Kusters; Dirk Kriek; Paul Siemons (Softw. Qual. J., 2009)

Quality specification and metrication, results from a case-study in a mission-critical software domain. - Jos J. M. Trienekens; Rob J. Kusters; Dennis C. Brussel (Softw. Qual. J., 2010)

Complexity Impact Factors on the Integration Process of ERP and Non ERP Systems - A Basis for an Evaluation Instrument. - Guy Janssens; Marinus Hoeijenbos; Rob J. Kusters (ICSOFT (1), 2011)

Toward objective software process information: experiences from a case study. - Jana Samalikova; Rob J. Kusters; Jos J. M. Trienekens; Ton Weijters; Paul Siemons (Softw. Qual. J., 2011)

Integration test effort in sap r/3 systems. - P. A. van de Griend; Rob J. Kusters (J. Softw. Evol. Process., 2012)

Identifying criteria for multimodel software process improvement solutions - based on a review of current problems and initiatives. - Zádor Dániel Kelemen; Rob J. Kusters; Jos J. M. Trienekens (J. Softw. Evol. Process., 2012)

Software Reference Architectures - Exploring Their Usage and Design in Practice. - Samuil Angelov; Jos J. M. Trienekens; Rob J. Kusters (ECSA, 2013)

Measuring Business-IT Alignment, Framework Development and Case Study Results. - Jos J. M. Trienekens; Rob J. Kusters; Llanos Cuenca (ISD, 2013)

Towards supporting simultaneous use of process-based quality approaches. - Zádor Dániel Kelemen; Katalin Balla; Jos J. M. Trienekens; Rob J. Kusters (CoRR, 2013)

Structuring Software Measurement - Metrication in the Context of Feedback Loops. - Jos J. M. Trienekens; Rob J. Kusters (ICEIS (2), 2014)

Business-IT Alignment in PSS Value Networks: A Capability-Based Framework. - Samaneh Bagheri; Rob J. Kusters; Jos J. M. Trienekens (PRO-VE, 2014)

Service Orientation in Demand-Supply Chains: Towards an Integrated Framework. - Mohammad R. Rasouli; Rob J. Kusters; Jos J. M. Trienekens; Paul W. P. J. Grefen (PRO-VE, 2014)

Process mining support for Capability Maturity Model Integration-based software process assessment, in principle and in practice. - Jana Samalikova; Rob J. Kusters; Jos J. M. Trienekens; A. J. M. M. Weijters (J. Softw. Evol. Process., 2014)

Business-IT Alignment in PSS Value Networks - Linking Customer Knowledge Management to Social Customer Relationship Management. - Samaneh Bagheri; Rob J. Kusters; Jos J. M. Trienekens (ICEIS (3), 2015)

The Impact of Lean Techniques on Factors Influencing Defect Injection in Software Development. - Rob J. Kusters; Fabian M. Munneke; Jos J. M. Trienekens (ICEIS (2), 2015)

Information Quality in Dynamic Networked Business Process Management. - Mohammad R. Rasouli; Rik Eshuis; Jos J. M. Trienekens; Rob J. Kusters; Paul W. P. J. Grefen (OTM Conferences, 2015)

An Integrated Framework of Knowledge Transfer and ICT Issues in Co-creation Value Networks. - Samaneh Bagheri; Rob J. Kusters; Jos J. M. Trienekens (CENTERIS/ProjMAN/HCist, 2016)

Decision Criteria for Software Component Sourcing - Steps towards a Framework. - Rob J. Kusters; Lieven Pouwelse; Harry Martin; Jos J. M. Trienekens (ICEIS (1), 2016)

Information Governance as a Dynamic Capability in Service Oriented Business Networking. - Mohammad R. Rasouli; Rik Eshuis; Jos J. M. Trienekens; Rob J. Kusters; Paul W. P. J. Grefen (PRO-VE, 2016)

Information Governance in Dynamic Networked Business Process Management. - Mohammad R. Rasouli; Rik Eshuis; Paul W. P. J. Grefen; Jos J. M. Trienekens; Rob J. Kusters (Int. J. Cooperative Inf. Syst., 2016)

Information governance requirements in dynamic business networking. - Mohammad R. Rasouli; Jos J. M. Trienekens; Rob J. Kusters; Paul W. P. J. Grefen (Ind. Manag. Data Syst., 2016)

Eliciting end users requirements of a supportive system for tacit knowledge management processes in value networks: A Delphi study. - Samaneh Bagheri; Rob J. Kusters; Jos J. M. Trienekens (ICE/ITMC, 2017)

When Agile Meets Waterfall - Investigating Risks and Problems on the Interface between Agile and Traditional Software Development in a Hybrid Development Organization. - Rob J. Kusters; Youri van de Leur; Werner G. M. M. Rutten; Jos J. M. Trienekens (ICEIS (2), 2017)

Decision Criteria for Software Component Sourcing - An Initial Framework on the Basis of Case Study Results. - Jos J. M. Trienekens; Rob J. Kusters; Jan van Moll; Casper Vos (ICEIS (2), 2017)

Business-IT Alignment Improvement in Co-creation Value Networks: Design of a Reference Model-Based Support. - Samaneh Bagheri; Rob J. Kusters; Jos J. M. Trienekens; Paul W. P. J. Grefen (BIS (Workshops), 2018)

Customer Involvement in the Scaled Agile Framework - Results from a Case Study in an Industrial Company. - Jos J. M. Trienekens; Rob J. Kusters; Hatta B. Himawan; Jan van Moll (ICEIS (2), 2018)

Factors that Complicate the Selection of Software Requirements - Validating Factors from Literature in an Empirical Study. - Hans Schoenmakers; Rob J. Kusters; Jos J. M. Trienekens (ICSOFT, 2018)

The impact of IT human capability and IT flexibility on IT-enabled dynamic capabilities. - Tineke Kemena; Rogier van de Wetering; Rob J. Kusters (Bled eConference, 2019)

From Enterprise Architecture Management to Organizational Agility: The Mediating Role of IT Capabilities. - Maurice Pattij; Rogier van de Wetering; Rob J. Kusters (Bled eConference, 2019)

Data Governance and Information Governance: Set of Definitions in Relation to Data and Information as Part of DIKW. - Jan R. Merkus; Remko Helms; Rob J. Kusters (ICEIS (2), 2019)

Critical Success Factors of Continuous Practices in a DevOps Context. - Michiel van Belzen; Jos J. M. Trienekens; Rob J. Kusters (ISD, 2019)

Customer knowledge transfer challenges in a co-creation value network: Toward a reference model. - Samaneh Bagheri; Rob J. Kusters; Jos J. M. Trienekens (Int. J. Inf. Manag., 2019)

A reference model-based user requirements elicitation process: Toward operational business-IT alignment in a co-creation value network. - Samaneh Bagheri; Rob J. Kusters; Jos J. M. Trienekens; Paul W. P. J. Grefen (Inf. Softw. Technol., 2019)

Improving Agility Through Enterprise Architecture Management: The Mediating Role of Aligning Business and IT. - Maurice Pattij; Rogier van de Wetering; Rob J. Kusters (AMCIS, 2020)

An expert-based taxonomy of ERP implementation activities. - Guy Janssens; Linda van Moorst; Rob J. Kusters; Harry Martin (J. Comput. Inf. Syst., 2020)

Data Governance Capabilities: Maturity Model Design with Generic Capabilities Reference Model. - Jan R. Merkus; Remko Helms; Rob J. Kusters (KMIS, 2021)

A Practical Assessment of Modern IT Project Complexity Management Tools: Taming Positive, Appropriate, Negative Complexity. - Stefan Morcov; Liliane Pintelon; Rob J. Kusters (Int. J. Inf. Technol. Proj. Manag., 2021)

How EA Information Drives Digital Transformation: A Multiple Case Study and Framework. - Frank Grave; Rogier van de Wetering; Rob J. Kusters (CBI (1), 2022)

IT Project Portfolio Assessment criteria: development and validation of a reference model. - Ruud Wissenburg; Rob J. Kusters; Harry Martin; Joyce Evers-Wagemakers (CBI (1), 2022)

Enterprise Architecture Artifacts' Role in Improved Organizational Performance. - Frank Grave; Rogier van de Wetering; Rob J. Kusters (BMSD, 2023)

Towards Log-Driven Monitoring of Technical Degradation: An ERP Perspective. - Pieter van de Griend; Rob J. Kusters; Jos J. M. Trienekens (BMSD, 2023)

Defect repair efficacy in ERP production systems. - Pieter van de Griend; Rob J. Kusters; Jos J. M. Trienekens (CENTERIS/ProjMAN/HCist, 2023)

IT Project Portfolio Management: Development and Validation of a Reference Model. - Ruud Wissenburg; Rob J. Kusters; Harry Martin (ICEIS (1), 2023)

Relationships between IT Project Portfolio risk and IT Project Portfolio health. - Ruud Wissenburg; Rob J. Kusters; Harry Martin (CBI, 2023)

The Supporting Role of Ecosystem-Oriented Architecture in Digital Transformations: A Scoping Review and Future Research Agenda. - Maurice Pattij; Rogier van de Wetering; Rob J. Kusters (ECIS, 2024)

Validation and Clarification of Critical Success Factors of DevOps Processes. - Michiel van Belzen; Jos J. M. Trienekens; Rob J. Kusters (ICEIS (2), 2024)

An integrative model of enterprise architecture value: a grounded theory study to position its artifacts. - Frank Grave; Rogier van de Wetering; Rob J. Kusters (J. Enterp. Inf. Manag., 2024)

Data Governance Capabilities Model: Empirical Validation for Perceived Usefulness and Perceived Ease of Use in Three Case Studies of Large Organisations. - Jan R. Merkus; Remko W. Helms; Rob J. Kusters (ICEIS (1), 2025)