"So how are your hands?": thoughts from a CS student with RSF. - Rob Jackson (XRDS, 1995)

So how are your hands? Thoughts from a CS student with RSI. - Rob Jackson (ACM SIGCHI Bull., 1996)

Secrets, Lies, and Account Recovery: Lessons from the Use of Personal Knowledge Questions at Google. - Joseph Bonneau; Elie Bursztein; Ilan Caron; Rob Jackson; Mike Williamson (WWW, 2015)