The Efficiency-Quality Trade-Off of Cross-Trained Workers. - Edieal J. Pinker; Robert A. Shumsky (Manuf. Serv. Oper. Manag., 2000)

Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation. - Serguei Netessine; Gregory Dobson; Robert A. Shumsky (Oper. Res., 2002)

Gatekeepers and Referrals in Services. - Robert A. Shumsky; Edieal J. Pinker (Manag. Sci., 2003)

Approximation and analysis of a call center with flexible and specialized servers. - Robert A. Shumsky (OR Spectr., 2004)

Revenue Management Games: Horizontal and Vertical Competition. - Serguei Netessine; Robert A. Shumsky (Manag. Sci., 2005)

Web-based Simulations for Teaching Queueing, Little's Law, and Inventory Management. - Gregory Dobson; Robert A. Shumsky (INFORMS Trans. Educ., 2006)

Call Center Outsourcing Contracts Under Information Asymmetry. - Sameer Hasija; Edieal J. Pinker; Robert A. Shumsky (Manag. Sci., 2008)

Dynamic Capacity Management with Substitution. - Robert A. Shumsky; Fuqiang Zhang (Oper. Res., 2009)

Case Article - Introductory Integrative Cases on Airline Revenue Management. - Robert A. Shumsky (INFORMS Trans. Educ., 2009)

Case Series - BlueSky Airlines: Single-Leg Revenue Management. - Robert A. Shumsky (INFORMS Trans. Educ., 2009)

Case Series - BlueSky Airlines: Network Revenue Management. - Robert A. Shumsky (INFORMS Trans. Educ., 2009)

Teaching Notes - BlueSky Airlines: Single-Leg Revenue Management (A-C). - Robert A. Shumsky (INFORMS Trans. Educ., 2009)

Managing the Outsourcing of Two-Level Service Processes: Literature Review and Integration. - Edieal J. Pinker; Robert A. Shumsky; Hsiao-Hui Lee; Sameer Hasija (HICSS, 2010)

OM Practice - Work Expands to Fill the Time Available: Capacity Estimation and Staffing Under Parkinson's Law. - Sameer Hasija; Edieal J. Pinker; Robert A. Shumsky (Manuf. Serv. Oper. Manag., 2010)

Dynamic Revenue Management in Airline Alliances. - Christopher P. Wright; Harry Groenevelt; Robert A. Shumsky (Transp. Sci., 2010)

Outsourcing a Two-Level Service Process. - Hsiao-Hui Lee; Edieal J. Pinker; Robert A. Shumsky (Manag. Sci., 2012)

Queueing Models of Case Managers. - Fernanda Campello; Armann Ingolfsson; Robert A. Shumsky (Manag. Sci., 2017)

Hospital Reimbursement in the Presence of Cherry Picking and Upcoding. - Nicos Savva; Laurens G. Debo; Robert A. Shumsky (Manag. Sci., 2023)