Online Word-Of-Mouth and Mobile Product Reviews: An Experimental Investigation of the Mediating Role of Mobile Self Efficacy. - Christopher P. Furner; Robert A. Zinko; Zhen Zhu 002; William C. McDowell; Adam Dalton 002 (WHICEB, 2014)

The influence of information overload on the development of trust and purchase intention based on online product reviews in a mobile vs. web environment: an empirical investigation. - Christopher P. Furner; Robert A. Zinko (Electron. Mark., 2017)

Willingness to Pay and Disposition Toward Paying for Apps: The Influence of Application Reviews. - Christopher P. Furner; Robert A. Zinko (Int. J. E Serv. Mob. Appl., 2018)

Examining the Role of Mobile Self-Efficacy in the Word-of-Mouth / Mobile Product Reviews Relationship. - Christopher P. Furner; Robert A. Zinko; Zhen Zhu 002 (Int. J. E Serv. Mob. Appl., 2018)

A picture is worth a thousand words: how images influence information quality and information load in online reviews. - Robert A. Zinko; Paul Stolk; Christopher P. Furner; Brad Almond (Electron. Mark., 2020)

The Influence of Reviewer and Consumer Congruence in Online Word-of-Mouth Transactions. - Christopher P. Furner; Tom E. Yoon; Robert A. Zinko; Samuel H. Goh (J. Electron. Commer. Organ., 2021)

Seeing is Believing: The Effects of Images on Trust and Purchase Intent in eWOM for Hedonic and Utilitarian Products. - Robert A. Zinko; Helene de Burgh-Woodman; Zhan Zhang Furner; Soo Jung Kim (J. Organ. End User Comput., 2021)

The Addition of Images to eWOM in the Travel Industry: An Examination of Hotels, Cruise Ships and Fast Food Reviews. - Robert A. Zinko; Christopher P. Furner; Helene de Burgh-Woodman; Patricia Johnson; Anne Sluhan (J. Theor. Appl. Electron. Commer. Res., 2021)

Responding to Negative Electronic Word of Mouth to Improve Purchase Intention. - Robert A. Zinko; Angela Patrick; Christopher P. Furner; Shalanda Gaines; Mi Dya Kim; Matthew Negri; Elsy Orellana; Shelby Torres; Carmen Villarreal (J. Theor. Appl. Electron. Commer. Res., 2021)