Behavioral Indicators of Customer Satisfaction with Vendor-Provided Information Services. - Robert L. Heckman; William R. King (ICIS, 1994)

Sources of Customer Satisfaction and Dissatisfaction with Information Technology Help Desks. - Robert L. Heckman; Audrey Guskey (ICIS, 1995)

Cooperation Among Technical Specialists in a Distributed Computing Environment. - Kristin R. Eschenfelder; Steve Sawyer; Robert Heckman (ICIS, 1996)

The distribution of computing: the knowledge markets of distributed technical support specialists. - Kristin R. Eschenfelder; Robert Heckman; Steve Sawyer (Inf. Technol. People, 1998)

Managing the it Procurement Process. - Robert Heckman (Inf. Syst. Manag., 1999)

Implications of Pure Electronic Commerce for Vertical Integration. - Robert Heckman; Kasama Kongsmak; Ian MacInnes (Bled eConference, 2002)

A Content Analytic Comparison of FTF and ALN Case-Study Discussions. - Robert Heckman; Hala Annabi (HICSS, 2003)

Strategic Information Technology Planning and the Line Manager's Role. - Robert Heckman (Inf. Syst. Manag., 2003)

Understanding Knowledge Sharing Motivators within Knowledge Management Initiatives. - Charmaine Barreto; Robert Heckman (AMCIS, 2004)

Vertical Integration and the Relationship Between Publisher and Creators. - Ian MacInnes; Kasama Kongsmak; Robert Heckman (J. Electron. Commer. Res., 2004)

Leaders and Followers In Student Online Project Teams. - Robert Heckman; Nora I. Misiolek (HICSS, 2005)

Patterns of Emergent Leadership in Virtual Teams. - Nora I. Misiolek; Robert Heckman (HICSS, 2005)

A Content Analytic Comparison of Learning Processes in Online and Face-to-Face Case Study Discussions. - Robert Heckman; Hala Annabi (J. Comput. Mediat. Commun., 2005)

How Voluntary Online Learning Communities Emerge in Blended Courses. - Robert Heckman; Qing Li 021; Xue Xiao (HICSS, 2006)

Emergent Decision-Making Practices In Technology-Supported Self-Organizing Distributed Teams. - Robert Heckman; Kevin Crowston; Qing Li 021; Eileen Allen; U. Yeliz Eseryel; James Howison; Kangning Wei (ICIS, 2006)

From Individual Contribution to Group Learning. - Hala Annabi; Kevin Crowston; Robert Heckman (OSS, 2006)

Customer Satisfaction with Electronic Service Encounters. - Nelson Massad; Robert Heckman; Kevin Crowston (Int. J. Electron. Commer., 2006)

How the Teacher's Role Changes in On-line Case Study Discussions. - Robert Heckman; Hala Annabi (J. Inf. Syst. Educ., 2006)

Emergent Leadership in Self-Organizing Virtual Teams. - Kevin Crowston; Robert Heckman; Nora I. Misiolek; U. Yeliz Eseryel (ICIS, 2007)

A Structurational Perspective on Leadership in Virtual Teams. - Robert Heckman; Kevin Crowston; Nora I. Misiolek (Virtuality and Virtualization, 2007)

Emergent Decision-Making Practices in Free/Libre Open Source Software (Floss) Development Teams. - Robert Heckman; Kevin Crowston; U. Yeliz Eseryel; James Howison; Eileen Allen; Qing Li 021 (OSS, 2007)

Depicting What Really Matters: Using Episodes to Study Latent Phenomenon. - Hala Annabi; Kevin Crowston; Robert Heckman (ICIS, 2008)

Decision Making Paths in Self-Organizing Technology-Mediated Distributed Teams. - Qing Li 021; Robert Heckman; Kevin Crowston; James Howison; Eileen Allen; U. Yeliz Eseryel (ICIS, 2008)

Group Maintenance Behaviors of Core and Peripherial Members of Free/Libre Open Source Software Teams. - Michael J. Scialdone; Na Li; Robert Heckman; Kevin Crowston (OSS, 2009)

Information studios: Integrating arts-based learning into the education of information professionals. - Jaime Snyder; Robert Heckman; Michael J. Scialdone (J. Assoc. Inf. Sci. Technol., 2009)

The GET Immersion Experience: A New Model for Leveraging the Synergies between Industry and Academia. - Jeff Saltz 001; Mark A. Serva; Robert Heckman (J. Inf. Syst. Educ., 2013)

Understanding group maintenance behavior in Free/Libre Open-Source Software projects: The case of Fire and Gaim. - Kangning Wei; Kevin Crowston; Na Li; Robert Heckman (Inf. Manag., 2014)

Exploring How Different Project Management Methodologies Impact Data Science Students. - Jeffrey S. Saltz; Robert Heckman; Ivan Shamshurin (ECIS, 2017)

Roles and politeness behavior in community-based free/libre open source software development. - Kangning Wei; Kevin Crowston; U. Yeliz Eseryel; Robert Heckman (Inf. Manag., 2017)

Key Concepts for a Data Science Ethics Curriculum. - Jeffrey S. Saltz; Neil I. Dewar; Robert Heckman (SIGCSE, 2018)

A Scalable Methodology to Guide Student Teams Executing Computing Projects. - Jeffrey S. Saltz; Robert Heckman (ACM Trans. Comput. Educ., 2018)

Helping Data Science Students Develop Task Modularity. - Jeffrey S. Saltz; Robert Heckman; Kevin Crowston; Sangseok You; Yatish Hegde (HICSS, 2019)

Integrating Ethics within Machine Learning Courses. - Jeffrey S. Saltz; Michael Skirpan; Casey Fiesler; Micha Gorelick; Tom Yeh; Robert Heckman; Neil I. Dewar; Nathan Beard (ACM Trans. Comput. Educ., 2019)

Exploring Which Agile Principles Students Internalize When Using a Kanban Process Methodology. - Jeff Saltz 001; Robert Heckman (J. Inf. Syst. Educ., 2020)