Waiting Patiently: An Empirical Study of Queue Abandonment in an Emergency Department. - Robert J. Batt; Christian Terwiesch (Manag. Sci., 2015)

The Impact of Emergency Department Census on the Decision to Admit. - Jillian K. Gorski; Robert J. Batt; Erkin Otles; Manish N. Shah; Azita G. Hamedani; Brian W. Patterson (AMIA, 2016)

Early Task Initiation and Other Load-Adaptive Mechanisms in the Emergency Department. - Robert J. Batt; Christian Terwiesch (Manag. Sci., 2017)

Finding a Needle in a Haystack: The Effects of Searching and Learning on Pick-Worker Performance. - Robert J. Batt; Santiago Gallino (Manag. Sci., 2019)

Mean Service Metrics: Biased Quality Judgment and the Customer-Server Quality Gap. - Robert J. Batt; Jordan D. Tong (Manuf. Serv. Oper. Manag., 2020)

The Impact of Facility Layout on Service Worker Behavior: An Empirical Study of Nurses in the Emergency Department. - Lesley Meng; Robert J. Batt; Christian Terwiesch (Manuf. Serv. Oper. Manag., 2021)

Does What Happens in the ED Stay in the ED? The Effects of Emergency Department Physician Workload on Post-ED Care Use. - Mohamad Soltani; Robert J. Batt; Hessam Bavafa; Brian W. Patterson (Manuf. Serv. Oper. Manag., 2022)

Quality Improvement Spillovers: Evidence from the Hospital Readmissions Reduction Program. - Mohamad Soltani; Robert J. Batt; Hessam Bavafa (Manag. Sci., 2025)