The social side of gaming: a study of interaction patterns in a massively multiplayer online game. - Nicolas Ducheneaut; Robert J. Moore (CSCW, 2004)

More than just 'XP': learning social skills in massively multiplayer online games. - Nicolas Ducheneaut; Robert J. Moore (Interact. Technol. Smart Educ., 2005)

"Alone together?": exploring the social dynamics of massively multiplayer online games. - Nicolas Ducheneaut; Nicholas Yee; Eric Nickell; Robert J. Moore (CHI, 2006)

Building an MMO With Mass Appeal: A Look at Gameplay in World of Warcraft. - Nicolas Ducheneaut; Nick Yee; Eric Nickell; Robert J. Moore (Games Cult., 2006)

The life and death of online gaming communities: a look at guilds in world of warcraft. - Nicolas Ducheneaut; Nicholas Yee; Eric Nickell; Robert J. Moore (CHI, 2007)

Coordinating joint activity in avatar-mediated interaction. - Robert J. Moore; E. Cabell Hankinson Gathman; Nicolas Ducheneaut; Eric Nickell (CHI, 2007)

Virtual "Third Places": A Case Study of Sociability in Massively Multiplayer Games. - Nicolas Ducheneaut; Robert J. Moore; Eric Nickell (Comput. Support. Cooperative Work., 2007)

Doing Virtually Nothing: Awareness and Accountability in Massively Multiplayer Online Worlds. - Robert J. Moore; Nicolas Ducheneaut; Eric Nickell (Comput. Support. Cooperative Work., 2007)

Social TV: Designing for Distributed, Sociable Television Viewing. - Nicolas Ducheneaut; Robert J. Moore; Lora Oehlberg; James D. Thornton; Eric Nickell (Int. J. Hum. Comput. Interact., 2008)

Three sequential positions of query repair in interactions with internet search engines. - Robert J. Moore; Elizabeth F. Churchill; Raj Gopal Prasad Kantamneni (CSCW, 2011)

Computer Interaction Analysis: Toward an Empirical Approach to Understanding User Practice and Eye Gaze in GUI-Based Interaction. - Robert J. Moore; Elizabeth F. Churchill (Comput. Support. Cooperative Work., 2011)

Behind the Avatar: The Patterns, Practices, and Functions of Role Playing in MMOs. - Dmitri Williams; Tracy L. M. Kennedy; Robert J. Moore (Games Cult., 2011)

Conversational UX Design. - Robert J. Moore; Raphael Arar; Guang-Jie Ren; Margaret H. Szymanski (CHI Extended Abstracts, 2017)

Making Personalized Recommendation through Conversation: Architecture Design and Recommendation Methods. - Sunhwan Lee; Robert J. Moore; Guang-Jie Ren; Raphael Arar; Shun Jiang (AAAI Workshops, 2018)

Voice-based Conversational UX Studies and Design. - Stuart Reeves; Martin Porcheron; Joel E. Fischer; Heloisa Candello; Donald McMillan; Moira McGregor; Robert J. Moore; Rein Ove Sikveland; Alex S. Taylor; Julia Velkovska; Moustafa Zouinar (CHI Extended Abstracts, 2018)

A Natural Conversation Framework for Conversational UX Design. - Robert J. Moore (Studies in Conversational UX Design, 2018)

Conversational UX Design: An Introduction. - Robert J. Moore; Raphael Arar (Studies in Conversational UX Design, 2018)

Adapting to Customer Initiative: Insights from Human Service Encounters. - Margaret H. Szymanski; Robert J. Moore (Studies in Conversational UX Design, 2018)

Conversational UX Design: A Practitioner's Guide to the Natural Conversation Framework - Robert J. Moore; Raphael Arar (Conversational UX Design, 2019)

Improving the User Experience for Healthcare Professionals Using a Conversational Agent to Complete Business Intelligence Analysis. - Dorian Miller; Rebecca Niehus; Robert J. Moore (AHFE (8), 2020)

Conversational Agents for Health and Wellbeing. - Ahmet Baki Kocaballi; Juan C. Quiroz; Liliana Laranjo; Dana Rezazadegan; Rafal Kocielnik; Leigh Clark; Q. Vera Liao; Sun Young Park; Robert J. Moore; Adam S. Miner (CHI Extended Abstracts, 2020)

Design Systems for Conversational UX. - Robert J. Moore; Eric Young Liu; Saurabh Mishra; Guang-Jie Ren (CIU, 2020)

An Ontology-Based Conversation System for Knowledge Bases. - Abdul Quamar; Chuan Lei; Dorian Miller; Fatma Ozcan; Jeffrey T. Kreulen; Robert J. Moore; Vasilis Efthymiou (SIGMOD Conference, 2020)

Conversational BI: An Ontology-Driven ConversationSystem for Business Intelligence Applications. - Abdul Quamar; Fatma Özcan; Dorian Miller; Robert J. Moore; Rebecca Niehus; Jeffrey T. Kreulen (Proc. VLDB Endow., 2020)

Let's Talk About CUIs: Putting Conversational User Interface Design Into Practice. - Christine Murad; Cosmin Munteanu; Benjamin R. Cowan; Leigh Clark; Martin Porcheron; Heloisa Candello; Stephan Schlögl; Matthew P. Aylett; Jaisie Sin; Robert J. Moore; Grace Hughes; Andrew Ku (CHI Extended Abstracts, 2021)

Recipient Design for Conversational Agents: Tailoring Agent's Utterance to User's Knowledge. - Sungeun An; Robert J. Moore; Eric Young Liu; Guang-Jie Ren (CUI, 2021)

Special Issue on Conversational Agents for Healthcare and Wellbeing. - Ahmet Baki Kocaballi; Liliana Laranjo; Leigh Clark; Rafal Kocielnik; Robert J. Moore; Q. Vera Liao; Timothy W. Bickmore (ACM Trans. Interact. Intell. Syst., 2022)

A Special Interest Group on Developing Theories of Language Use in Interaction with Conversational User Interfaces. - Paola Raquel Peña; Philip R. Doyle; Emily Yj Ip; Giovanni M. Di Liberto; Darragh Higgins; Rachel McDonnell; Holly P. Branigan; Joakim Gustafson; Donald McMillan; Robert J. Moore; Benjamin R. Cowan (CHI Extended Abstracts, 2023)

Visualizing Client Interactions in B2B Context: Design Explorations. - Tenzin Yeshi; Alice Yoonjeong Lee; Robert J. Moore; Guang-Jie Ren (CHI Extended Abstracts, 2023)

The IBM natural conversation framework: a new paradigm for conversational UX design. - Robert J. Moore; Sungeun An; Guang-Jie Ren (Hum. Comput. Interact., 2023)

Adversarially Exploring Vulnerabilities in LLMs to Evaluate Social Biases. - Yuya Jeremy Ong; Jay P. Gala; Sungeun An; Robert J. Moore; Divyesh Jadav (IEEE Big Data, 2024)

Understanding is a Two-Way Street: User-Initiated Repair on Agent Responses and Hearing in Conversational Interfaces. - Robert J. Moore; Sungeun An; Olivia H. Marrese (Proc. ACM Hum. Comput. Interact., 2024)

Finding the Conversation: A Method for Scoring Documents for Natural Conversation Content. - Robert John Moore; Sungeun An; Jay Pankaj Gala; Divyesh Jadav (CHI, 2025)