Research and applications: The intended and unintended consequences of communication systems on general internal medicine inpatient care delivery: a prospective observational case study of five teaching hospitals. - Robert C. Wu; Vivian Lo; Dante Morra; Brian M. Wong; Robert Sargeant; Ken Locke; Rodrigo Cavalcanti; Sherman D. Quan; Peter G. Rossos; Kim Tran; Mark Cheung (J. Am. Medical Informatics Assoc., 2013)