ChangeDetector[tm]: a site-level monitoring tool for the WWW. - Vijay Boyapati; Kristie Chevrier; Avi Finkel; Natalie S. Glance; Tom Pierce; Robert Stockton; Chip Whitmer (WWW, 2002)

Deriving marketing intelligence from online discussion. - Natalie S. Glance; Matthew Hurst; Kamal Nigam; Matthew Siegler; Robert Stockton; Takashi Tomokiyo (KDD, 2005)

Analyzing online discussion for marketing intelligence. - Natalie S. Glance; Matthew Hurst; Kamal Nigam; Matthew Siegler; Robert Stockton; Takashi Tomokiyo (WWW (Special interest tracks and posters), 2005)