Effect of Customer-Centric Structure on Long-Term Financial Performance. - Ju-Yeon Lee; Shrihari Sridhar; Conor M. Henderson; Robert W. Palmatier (Mark. Sci., 2015)

Uncovering Synergy and Dysergy in Consumer Reviews: A Machine Learning Approach. - Zelin Zhang; Kejia Yang; Jonathan Z. Zhang; Robert W. Palmatier (Manag. Sci., 2023)