A Performance Monitoring And Capacity Planning Methodology For Transaction Processing Systems In A Distributed UNIX Environment. - Rodney B. Wallace (Int. CMG Conference, 1995)

Performance Monitoring And Capacity Planning For Web Servers. - Rodney B. Wallace; Tyrone E. McKoy Jr. (Int. CMG Conference, 1996)

Performance Benchmark and Assessment of a Mixed Batch and Real-Time Transaction Processing System. - Rodney B. Wallace (Int. CMG Conference, 1997)

Performance Measuring and Monitoring Batch Processes in a UNIX Environment. - Rodney B. Wallace (Int. CMG Conference, 1997)

Analyzing Skill-Based Routing Call Centers Using Discrete-Event Simulation and Design Experiment. - Thomas A. Mazzuchi; Rodney B. Wallace (WSC, 2004)

Comparing skill-based routing call center simulations using C programming and arena models. - Rodney B. Wallace; Robert Saltzman (WSC, 2005)

A Staffing Algorithm for Call Centers with Skill-Based Routing. - Rodney B. Wallace; Ward Whitt (Manuf. Serv. Oper. Manag., 2005)

On the adoption and impact of predictive analytics for server incident reduction. - Ioana Giurgiu; Dorothea Wiesmann; Jasmina Bogojeska; David Lanyi; George Stark; Rodney B. Wallace; Marcelo M. Pereira; Alexander A. Hidalgo (IBM J. Res. Dev., 2017)