Quality of Service (QoS) Contract Specification, Establishment, and Monitoring for Service Level Management. - Changzhou Wang; Guijun Wang; Haiqin Wang; Alice Chen; Rodolfo A. Santiago (EDOC Workshops, 2006)

Modeling Bayesian Networks for Autonomous Diagnosis of Web Services. - Haiqin Wang; Guijun Wang; Alice Chen; Changzhou Wang; Casey K. Fung; Stephen A. Uczekaj; Rodolfo A. Santiago (FLAIRS, 2006)

A Multi-Layer Security Enabled Quality of Service (QoS) Management Architecture. - Alimuddin Mohammad; Alice Chen; Guijun Wang; Changzhou Wang; Rodolfo A. Santiago (EDOC, 2007)

Service Level Management in Global Enterprise Services: from QoS Monitoring and Diagnostics to Adaptation, a Case Study. - Haiqin Wang; Guijun Wang; Changzhou Wang; Alice Chen; Rodolfo A. Santiago (EDOCW, 2007)

Quality of Service Contract Specification, Establishment, and Monitoring for Service Level Management. - Changzhou Wang; Haiqin Wang; Alice Chen; Rodolfo A. Santiago (J. Object Technol., 2007)

Interoperability of End to End Quality of Service (QoS) Management across Heterogeneous Platforms in System of Systems. - Rodolfo A. Santiago; Guijun Wang; Harley Chen; Changzhou Wang (EDOCW, 2008)